Terms & Conditions
TERMS & CONDITIONS
Our tours are customized for small groups starting from a minimum of 2 persons, unless it is specified otherwise in the description of the tour.
We can provide a tour guide in these languages: English, Spanish, French, German, Polish, etc. as required.
All our tours are aimed for people in good physical and mental condition. Some tours require better physical condition than others, please check the tour details. Before booking the tour you are obligated to mention any health problems, including allergies, you have had in the past.
All road transportation within Peru is included in our tours. Both the “Standard” and “Premium” price of the tour includes private transfers by car (depending on the amount of participants in your group, the size of the car will differ) and in some cases by bus and/or by train. In the case of the tours to the ruins Machu Picchu there is a public, touristic train from Ollantaytambo to Aguas Calientes and from Aguas Calientes to Ollantaytambo; and a public, touristic bus from Aguas Calientes to the ruins of Machu Picchu.
International flights are not included. Depending on the tour you choose, some domestic flights may be included if specified. Always, before booking your tour please carefully check and review the chosen tour’s page with the “Included” or “Not Included” lists located near the bottom of the page.
If you would prefer to travel by public transportation and decrease the cost of your tour we are able to accommodate this in the case of private group. Please before booking, ask for this option.
The price of the “Standard” tour includes accommodation of double rooms in hostels, except in some parts of certain tours where you will be provided with a homestay.
NOTE: hostels are not hotels.
The price of the “Premium” tour includes accommodations of double rooms in 3* hotels, except in some parts of certain tours where you will be provided with a homestay.
NOTE: 3* hotels in Peru are likely to be more basic than the equivalent of European or North American standards.
Homestays are very basic and usually will not provide a suite bathrooms or hot water. Hostels in some trails/parts of the tours are very basic; however, most include private bathrooms, but with no hot water.
We are able to provide single rooms and a higher standard of hotel for an extra fee – please let us know if this is your preference at the time of your booking. Where an itinerary states that you will be staying in a ´basic hostel´or ´homestay´ it is unlikely that there are other accommodation options. If you would prefer not to stay in these places then we can adjust the tour accordingly, but this will mean missing out on that particular location. Similarly, we are able to provide accommodation exclusively in hostels and homestays, which will result in a decrease of the tour fee and will provide you with deeper, local experiences. Please advise us of any desired changes as soon as possible before booking.
Breakfasts are generally included in the accommodation. Unless otherwise specified in the tour itinerary, lunch and dinner are not included in the tour price.
Our prices are “all inclusive” as much as possible. Nevertheless, some excursions, visits or activities cannot be included in order to adapt and accommodate appropriately to each traveler.
Please read carefully the “Included” and “Not Included” information located near the bottom of each tour page, and consult the ´Itinerary´ tab for information about optional/non-included excursions.
The prices of our tours may vary during the high tourist season (April to November) when some rates can increase.
For Machu Picchu, there is a discount of USD $20 for students who send us a scanned copy of their Student University card via email during the booking process and who then bring their original, valid Student University card with them for the trip (without a valid Student University card, you would not only lose the discount, but also the possibility to explore the ruins since you would not get permission for entrance). Peruvian citizens have to indicate DNI number during booking process and bring valid DNI for the tour to receive the discount of USD $20. Peruvian students have to send a scan of their student card during the booking process and bring a valid document with them for the tour. In both of the above-mentioned situations, if you do not show the valid document(s) at the entrance to Machu Picchu, you will not be granted entrance and will not have the chance to explore the ruins .
In all of our tours that take more than 2 days, a Boleto Turistico is included. It is a special kind of the ticket that provides access to a number of attractions in the Cusco Region including the ruins at Pisac, Chinchero, Moray and Ollantaytambo as well as certain sites within Cusco city. The Boleto Turistico is valid for 10 days.
RESERVATIONS & PAYMENT
To book any tour, first we need to confirm its availability for your specific date. Then we need to receive an advance reservation payment (65% of the total price) according to the current price of the tour. We will also need to have your full details including your full name (including surname), passport number, nationality and date of birth (no errors). If there are any errors in the above mentioned details the company is not responsible for any invalid tickets due to misinformation from the participant. This information is necessary to book the appropriate entrance tickets on your behalf and if there are any errors with the information you provide, the tickets are invalid. In order to reserve tours we need a copy of each participant’s passport valid for at least 6 months after the planned travel date. Please note that your reservation is not confirmed until we receive these elements.
We require clients to pay the remainder of the fee one day before the start of the tour.
From the date of reservation payment (65% of the total price) until 29 days before the tour begins: Cancellation fee of 30% of the paid amount.
From 28 days before the tour begins until 15 days before the tour begins: Cancellation fee of 50 % of the paid amount.
From 14 days before the tour begins or in the case of a no-show: Cancellation fee of 100% of the paid amount.
Cancellations are deemed to be executed when a written email cancellation confirmation from the client to the agency is received. Cancellation deadlines and fees may vary depending on group size, route and dates.
Any additional charges incurred (including, among others, bank transfers of payment) will be covered by the client and will be discounted from the reservation payment.
VACCINATIONS & INSURANCE
Before traveling, you should always check current information about required vaccines and contact your doctor that is specialized in this field. We recommend you to take the vaccine against yellow fever at least one week before your travel, especially if you are planning to visit the Peruvian jungle.
Please note that to participate in any of our tours you have to have valid travel insurance, which can sometimes require insurance from high risk and adventure activities if you are going to do them. Please check the regulations and exclusions of your insurance company, especially if you are planning on trekking in the high mountains or doing adventure sports. Travel insurance is not included in the price of our tours.
LIMITED RESPOSIBILITY & FORCE MAJEURE
FORCE MAJEURE is any event that DASPE TRAVEL E.I.R.L. could not, even with all due care, foresee or avoid or predict. This includes among others events such as weather conditions, physical condition of the participants or their behaviors like: drinking alcohol, taking forbidden substances, and other unpredictable situations, including: loss, theft, injury, accidents, strikes, protests, any flight/train/buses delays or cancellations, any flight/buses/train problems, political disputes, war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire or all similar events beyond our control. In all of these cases of FORCE MAJEURE, DASPE TRAVEL E.I.R.L. will not accept any liability or responsibility and reserves the right to change, postpone or even cancel, even in the last moment, any part of the tour or the whole tour package. In these kind of situations, DASPE TRAVEL E.I.R.L. is not liable or responsible for additional expenses that the client may incur. In all these cases there are no refunds.
In the case of any FORCE MAJEURE, it may be necessary to leave a day or even 2 days earlier than scheduled so that we are able to comply with other services. In this case, an increment will be charged to cover costs incurred.
By booking any of our adventure trips (Inka Trail to Machu Picchu, Salkantay, Ausangate, Inka Jungle, Choquekirao, Lares, Vilcabamba trek, Santa Cruz trek, etc.) you assume and accept the risks associated with them. For these risks and any of their associated damages incurred by the client DASPE TRAVEL E.I.R.L. will not accept any liability or responsibility. In all these cases there are no refunds.
ACCLIMATIZATION TO HIGH ALTITUDE
For all of our adventure tours in Arequipa, Cusco or Puno region (biking, trekking, climbing or similar) we strongly suggest staying at high altitude (above 9840 feet / 3000 meters – in Cusco or another high altitude city/place) for at least 3 to 4 days before undertaking the trip. This is in order to minimize the effects of possible altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes / alcohol and drinking muña and coca (ancient traditional leaf) tea. Please before coming to the places with high altitude, ask your doctor about this topic and all possible medicine/medication you can take in the case of any problems caused by high altitude.
CHECK SOME IMPORTANT POINTS
Avoid unforeseen complications by arriving at the tour departure location at least one day before the beginning of the tour. Check requirements about passports and visas for entering Peru in advance.
WHAT TO BRING
Here you will find some recommendations for what kinds of items you may need on the tour:
- A lightweight water & windproof jacket with hood
- Sandals or thongs/ flip flops
- Wide-brimmed hat or cap
- Lip balm, sun block with high UV factor
- Antibacterial hand cleansing gel
- Wet wipes
- Toilet paper
- Travel plug adaptor with a USB port
- Personal medication, if required
- Insect repellent
- Small backpack for day trips
- Warm jacket and pullover
- Gloves, hat and scarf
- Comfortable trekking trousers
- Flash light
- Original and copy of your passport